Terms of use

1. What VituPoa is

VituPoa is an online noticeboard where people in Kenya list used items for sale and receive offers. VituPoa is not the seller or the buyer of any item. Contracts of sale are between the buyer and the seller.

2. Payments

Direct payment. When a buyer chooses to pay the seller directly, VituPoa does not handle the money, does not mediate the transaction and bears no liability for payment, delivery, quality or fulfilment. Buyers must inspect items physically before paying.

Mafichoni Pay. When offered and chosen, the buyer pays the item price, any delivery fee and a protection fee to Mafichoni Limited by M-Pesa. Mafichoni Limited releases the item price and delivery fee to the seller when the buyer confirms receipt, or 48 hours after the seller marks the item handed over if the buyer has not reported a problem. If a problem is reported, the money is held until Mafichoni Limited has reviewed the deal and decides to release it to the seller or refund the buyer. The protection fee is not refundable. Both parties must still confirm completion of the sale.

Advert, pack, renewal, boost and Pro fees are paid in advance and are not refundable once the advert or plan is live, except where a paid advert is rejected in review and can't be fixed: ask support and we'll credit a free advert.

3. Seller agreement

• You own the item, or are authorised by its owner to sell it, and it is described honestly, with your own photos.
• You give the pickup area (or delivery start point) truthfully, and hand over the item as agreed.
• You do not ask buyers for deposits, and you do not put contact details in adverts.
• You mark items sold or remove them when they're no longer available.
• Payouts are made only to the M-Pesa number you signed in with, after a KSh 10 name check on your first payout.

4. Items you can't sell

Weapons and ammunition; drugs and drug equipment; alcohol and tobacco; prescription and pharmacy medicines; animals; counterfeit or replica goods; stolen goods or devices without proof of ownership; adult items; identity documents, logbooks and title deeds; vehicles and property (not supported on VituPoa); anything illegal in Kenya.

5. Offers, no-shows and ratings

An accepted offer must be confirmed within 24 hours. Repeatedly failing to confirm or turn up leads to offers being paused for 30 days. Ratings can only be given after a completed deal, must be honest, and may be removed if abusive.

6. Suspension

We may remove adverts and suspend accounts that break these terms or put others at risk, and we may share information with the police where the law requires it.

7. Contact

info@mafichoni.co.ke, or WhatsApp support from the link at the foot of every page.