Usalama
VituPoa keeps your number private until you agree a deal, rates people only on completed deals, and puts a safety button in every deal.
Buying
- Inspect the item physically before you send any money. Switch electronics on; check fridges cool and phones aren't locked.
- Never pay a deposit to "reserve" an item, and never pay a courier or rider you didn't book.
- If you want protection, choose Mafichoni Pay: the seller is paid only after you confirm, or 48 hours after handover with no problem reported.
- Keep the conversation in VituPoa chat. If something goes wrong, our team can read it.
Selling
- Don't hand over an item paid by Mafichoni Pay until the deal shows "Paid into Mafichoni Pay".
- For direct payments, check the M-Pesa message on your own phone. Screenshots can be faked.
- Share the exact pickup point only in the deal, never in the advert.
- Meet in daylight, in a public place, or at your gate with the guard present.
Where to meet
- A busy mall entrance or food court (e.g. Yaya Centre, Sarit, The Junction, Garden City, TRM, Two Rivers)
- Outside a bank branch or police station during the day
- A petrol station forecourt with CCTV
- Your estate's gate, with the guard present
The Usalama button
Every deal has it. Use it to tell a trusted contact where and when you're meeting (we check on you two hours later), to report a problem (which freezes any Mafichoni Pay money), or to reach our support team on WhatsApp.
In danger? Call 999 or 112 first.